Scope
Understand how you work and what constrains you, alongside your teams; question what exists and define a first improvement with clear success criteria.
Software engineering & AI
Shape your tools around your business. Not your business around your tools.
We keep what works, rethink what holds you back and build what’s missing. By combining software and AI, we streamline your processes so your teams can get on with their work.
Still working out the idea? That’s a good place to start.
Who we worked with before refaktor
Approach
Your priorities first. Technology second.
We start from your goals and the way you work to design a solution made for you. No technology imposed, and no starting from scratch by default.
With business teams, we simplify processes and move the tools forward, so that AI becomes part of everyday work instead of one more thing on top of it.
With development teams, we pass on practices for designing, coding and testing with AI, and apply them together on their own projects.
And we act on our own recommendations. We build, test and integrate the solutions with your teams, until they are part of the daily routine.
- Scope
- Build
- Deploy
- Improve
A tailored approach, organised in four steps.
Build
Deliver a first version with the right technologies, then test it on your real cases to prove its value before going any further.
Deploy
Integrate the solution with your tools, put the necessary checks in place and support your teams as they start using it day to day.
Improve
Measure what the solution changes, gather feedback from your teams and adjust how it works as your needs evolve.
Use cases
What we can
build with your teams.
Simplifying a process, moving an application forward or developing with AI: browse a few ideas by line of work. We adapt them to your reality, with your teams.
Leadership & administration
A clear view of your priorities, your decisions and their follow-up.Explore the use casesShow less
Leadership & administration
A clear view of your priorities, your decisions and their follow-up.Prepare decisions.
Bring indicators, variances and the points to settle together in a summary linked to its sources, ready for your leadership meetings.
Follow up on commitments.
Turn meeting minutes into decisions and actions to approve, each with an owner, a due date and follow-up shared by everyone involved.
Keep administrative files moving.
Spot missing documents, pending approvals and stalled steps, then alert the right person so that files keep progressing.
Find reference documents.
Find the procedures, internal policies and decisions you need within the documents you are allowed to see, with their source and version.
Stay ahead of deadlines.
Gather renewal dates, formalities and required approvals to prepare the reminders and the actions to take.
Finance & accounting
Clearer figures and simpler controls.Explore the use casesShow less
Finance & accounting
Clearer figures and simpler controls.Match invoices.
Cross-check your invoices against the matching orders and receipts, then flag the discrepancies for your team to review before approval.
Prepare payment reminders.
Spot overdue payments and draft reminders suited to each customer’s history, so your team can follow up more easily.
Simplify expense claims.
Extract the information from receipts, organise it for processing and flag what needs checking against your internal reimbursement rules.
Ease the month-end close.
Centralise the required documents, track approvals and spot what is still missing, giving your team a clear view of the close.
Explain budget variances.
Compare actuals with the planned budget and prepare a summary of the changes, helping your teams spot the variances worth analysing.
Human resources
Less paperwork, more time to support your people.Explore the use casesShow less
Human resources
Less paperwork, more time to support your people.Make onboarding smoother.
Bring documents, access requests and welcome steps into one shared journey, so everyone involved can coordinate a new hire’s arrival.
Prepare answers to HR questions.
Find the information in your approved internal documentation and draft answers linked to their sources, for your HR team to check before they are sent.
Organise review campaigns.
Prepare the materials, track deadlines and completed reviews, then chase the pending steps, without automating the assessment of people.
Simplify administrative requests.
Route leave requests, certificates and record updates to the right people, then track the approvals they need.
Build training paths.
Gather resources that match the needs expressed, organise the steps of each path and track completion to support your teams as they grow.
Marketing & sales
Consistent messages, structured offers and better-coordinated sales follow-up.Explore the use casesShow less
Marketing & sales
Consistent messages, structured offers and better-coordinated sales follow-up.Prepare campaigns.
Turn an approved brief into messages suited to each channel and true to your brand, then prepare their variants for review before release.
Prepare meetings and their follow-up.
Bring together the customer history, the offers and the open questions, then turn the meeting notes into record updates and actions to approve.
Build sales proposals.
Draft a first version from the stated need, your offers and the commercial terms, to be approved before it goes to the customer.
Respond to tenders.
Identify the tender’s requirements, find the answers you already have and structure the response, flagging the information to complete before submission.
Hand over to operations.
Pass commitments, deadlines and useful information on to the operations teams so they can get started without having to piece the file back together.
Operations, purchasing & logistics
Better-coordinated flows, from request to delivery.Explore the use casesShow less
Operations, purchasing & logistics
Better-coordinated flows, from request to delivery.Keep requests flowing.
Carry a request from one tool to the next and track its progress, without your teams re-entering the same information at every step.
Compare supplier quotes.
Bring the prices, lead times and terms on offer into one shared grid, then flag the differences and the points to check before deciding.
Track orders and deliveries.
Turn purchase orders and delivery notes into structured data to verify, then compare expected and received quantities to flag discrepancies.
Steer production or field work.
Bring volumes, lead times, pending tasks and incidents together in an interface designed for your teams to follow their activity.
Act on feedback from the field.
Turn field reports into tracked actions, each with an owner and a due date, so that what comes back from the field leads to next steps.
Customer service
Requests routed to the right place and answers prepared with the right context.Explore the use casesShow less
Customer service
Requests routed to the right place and answers prepared with the right context.Move the customer portal forward.
Let your customers find their past exchanges, send the documents you need and follow the progress of their requests in one place.
Route incoming requests.
Identify the subject and any sign of urgency in each message, then suggest the right team for it, with the context needed to handle it.
Prepare answers.
Gather the relevant documentation and customer context to draft an answer suited to the request, for an adviser to approve before sending.
Grow the knowledge base.
Turn solved problems into draft articles for your support documentation, reviewed by your team before each one is published.
Ease technical escalations.
Give technical teams a summary of the problem, the checks already made and the known steps to reproduce it, so they can pick it up quickly.
Product & innovation
Ideas tested against real use to guide how your products evolve.Explore the use casesShow less
Product & innovation
Ideas tested against real use to guide how your products evolve.Turn feedback into testable changes.
Group scattered user feedback, spot recurring needs and describe the changes to test, each with its own acceptance criteria.
Prototype a journey or a concept.
Build a first usable version of a journey or a concept, then put it in front of real use to inform your choices before widening development.
Build on your experiments.
Centralise the goals, protocols and results of your trials to compare the paths explored and plan the next experiments on common ground.
Make business rules configurable.
Let your teams adjust the business rules designed for it from a dedicated interface, without asking for development work at every change.
Track the effect of a change.
Combine usage data and qualitative feedback to assess a change and decide with your teams whether to keep, adjust or retire a feature.
IT & development
Software that keeps evolving and development practices that get passed on.Explore the use casesShow less
IT & development
Software that keeps evolving and development practices that get passed on.Develop with AI.
Apply AI-assisted design, coding and testing practices together on your projects, so your team can make them its own.
Prepare fixes and updates.
Prepare fixes, dependency updates and tests for critical paths and edge cases, then submit the changes for approval before deployment.
Connect your tools.
Build the integrations between your applications, defining the data mapping, the error handling and the tests needed to check they work.
Simplify IT requests.
Centralise requests for accounts, access or support, gather the useful context and route them to the people authorised to handle them.
Make legacy systems easier to take over.
Map the dependencies and document the behaviour to preserve, so your team understands an application before changing it.
These examples are conversation starters. Your need may take us somewhere else.
Commitments
Your project moves forward. You stay in control.
Moving your tools forward also means planning how you will use them, take them over and adapt them tomorrow. Your data, your independence and your spending are therefore part of the project from day one. We clarify these terms with you and put our commitments in writing as early as the scoping stage.
Data handled on your terms.
We define where your data is hosted, who can access it and which services may process it, in line with your confidentiality and sovereignty requirements.
What we build for you belongs to you.
The custom developments we deliver for you are yours. Source code, tests and documentation are handed over so they can keep evolving, with us or without us.
Automation under control.
We match the level of automation to what is at stake, with tests and human approval at sensitive steps so you keep control over what gets done.
An architecture open to your choices.
We favour an open-source foundation, complemented by proprietary components where it makes sense, anticipating dependencies and how they could be replaced.
Running costs visible and tracked.
We track usage and running costs with thresholds and alerts, so you understand what you spend and can adjust your choices.
Benefits
What needs to change,
in practice.
Our solutions support your teams in their work and take on concrete tasks: finding a piece of information, preparing a file or passing on a request. We build them with you to simplify what slows you down and to make possible what your current tools cannot do yet.
- Expertise
More time
for your core work.We cut down on re-entering data, make information easier to reach and automate the repetitive tasks that lend themselves to it. Your teams can then spend more time on analysis, decisions and human relationships: talking, listening and supporting colleagues and customers alike.
- Coherence
Tools you choose,
not tools that pile up.We keep the solutions that serve you, connect them and replace the ones holding you back when the gain justifies it. Every change answers a specific need, without automatically bringing you a new tool, another subscription or more complexity.
- Simplicity
Processes rethought,
not just automated.Together with your teams, we question the steps, rules and workarounds that complicate their work. We simplify how things work first, then automate what deserves to be: our job is not to speed up a process that would be better rethought.
- Independence
Your solution evolves,
with us or without us.You own the custom developments delivered for you. We pass on the knowledge and the means your teams, or another partner, need to take them further. You keep what the project has achieved and the freedom to decide what comes next.
Keep what is useful. Make room for what is possible.
Contact
What would you liketo move forward?
A process to simplify, software to build, a team to support in its AI practices: every collaboration starts with a conversation. Tell us about your situation and what you would like to change. Let’s work out together how to make it happen.
Your need doesn’t have to be fully defined for us to talk about it.